Refund policy


Effective Date: 21 May 2026 

This Refund Policy applies to digital licenses for CASIO PC software and applications (“Digital Licenses”) purchased through TC License Store at https://tc-licensestore.com/ (“Site”). The Site is operated by transcosmos inc., which sells these licenses under an official agreement with Casio Computer Co., Ltd. 

By placing an order, you agree to this Refund Policy, our Terms of Service, and the Software License Agreement displayed during activation. 

1. Nature of Digital Licenses 

Digital Licenses are non‑tangible products delivered electronically (e.g. license codes via email, on‑screen display, or account dashboard). Once delivered and/or activated, they become permanently associated with your PC or software environment. 

Due to the digital nature of these products, refunds are strictly limited as outlined below. 

2. Eligibility for Refunds 

Refunds may be available within 7 days from the day following the purchase date, and only if: 

  • No delivery: The license code was not received via email or account. 
  • Invalid code: The license code fails to activate and cannot be reissued after verification. 
  • Defective product: The license does not function as described on the Site (proof required, such as screenshots or error logs). 
  • Duplicate charge: You were charged more than once for the same order. 
  • Required by law: Mandatory consumer protection rights apply. 
  • Incorrect purchase: Cases where an incorrect license type, region, version, or product was purchased. 
    ※ In the event of an incorrect purchase, repurchase of the correct product will be required. 

3. Non‑Refundable Purchases 

No refunds will be issued if: 

  • The license code has been delivered (email received, on‑screen display, or available in account). 
  • The license code has been activated or redeemed in any CASIO PC software or application. 
  • Compatibility issues (e.g. wrong OS, insufficient hardware) — you are responsible for checking system requirements before purchase. 
  • Change of mind after delivery or activation. 
  • Expired or used licenses (once activated, licenses are non‑transferable). 
  • Requests after 7 days from the day following the purchase date. 

4. How to Request a Refund 

Contact us within 7 days from the day following the purchase date at:  
support@tc-licensestore.com 

Include the following: 

  • Order number
  • Purchase date
  • Email address used
  • License code (if received)
  • Detailed description of the issue
  • Screenshots, error messages, or proof of non‑delivery/invalidity
  • PC environment details (OS, CASIO application version, etc.) 

We will respond within 2 business days and aim to resolve within 7 business days. 

5. Refund Process 

If approved: 

  • Refund issued to original payment method within 5‑10 business days (depending on payment provider). 
  • License access will be deactivated.  

If denied, we will explain the reason and may offer alternatives such as: 

  • License replacement (same or equivalent product). 
  • Support assistance for activation issues. 
  • Extended troubleshooting. 

6. Chargebacks and Disputes 

Before filing a chargeback with your bank or payment provider, please contact us first. Unresolved chargebacks may result in: 

  • Account suspension.
  • Loss of future purchase eligibility. 

7. Legal Rights 

This policy does not limit mandatory consumer rights under applicable law (e.g. EU withdrawal rights, Japanese Consumer Contract Act). Where local law provides stronger protection, those rights apply. 

8. Policy Updates 

We may update this policy. Changes will be posted on the Site with a new effective date. 

Questions? Contact support@tc-licensestore.com